Globe iconLogin iconRecap iconSearch iconTickets icon

Citi Field Accessibility Guide

nym-ballpark-disability-access-guide

Accessibility Map

Allergy Information

Allergy information is available at each concession stand upon request.

Assistive Listening Devices and Handheld Radios

Bag Policy

Backpacks are not permitted at Citi Field, however other bags such as purses, diaper bags that are not backpack-style, tote, drawstring, fully clear backpack-style bags with no obscured inner pockets and messenger style bags along with small soft-sided coolers are still permitted. Exceptions to this policy can be made for bags used for ADA/medical reasons by the Security Supervisor at each entry gate. All bags and hand-carried items are searched prior to entry. Items can be no larger than 16"x16"x8". There are no bag check facilities inside Citi Field.

Beverage Service

All beverages at Citi Field are served using environmentally friendly lids as part of Aramark's nationwide Sip Smarter program. Paper straws are available upon request at beverage service locations. Fans are also allowed to bring their own plastic or reusable straws into the ballpark if needed.

Captioning

Contact Information

For More information regarding ADA accessibility, please contact Ticket Services:
Phone: (718) 565-4360
Email: Accessibility@nymets.com

Current Hours (Phone Only):

  • Monday - Friday: 9:00 a.m. - 5:30 p.m.
  • Saturday - Sunday: Closed

Designated Accessible Entry Points

Fans that require elevator service in order to get to their ticketed seating location due to a disability may enter through our Hodges, Seaver, or Stengel VIP entrances even if their seating location does not grant them VIP entry.

Dietary Restrictions

Unopened soft plastic bottles or juice boxes for beverages and wrapped food (or food contained in soft plastic, with no metal silverware) would be permitted into the ballpark and is subject to security search.

Drop-Off and Pick Up Location

The Bullpen Gate on Seaver Way is the drop-off and pick-up location for all guests using the Access-A-Ride, NYC Accessible Dispatch, or Uber.

Electrical Outlets

Elevators

Emergency Plan

In the event of an emergency, instructions will appear on the scoreboard and Citi Vision board. The Command Post will direct all personnel to posts to assist in the orderly evacuation of guests and event staff.

Entry and Exit Points

All of our ballpark locations are ADA accessible. If an elevator is not available at the entrance, a ramp is available for patrons to take to the nearest level where an elevator can then be accessed.

Jackie Robinson Rotunda: Located directly in front of the 7 Train stop. Directly in front of the Homerun Apple. Upon entering you can access the elevator by entering thought the Ticket Services Ticket Office.

  • Payson Entrance - Located adjacent to Lot G along the 1st Base side of the ballpark.
  • Hodges Entrance - Located adjacent to Lot G along the 1st Base side of the ballpark.
  • Right Field Gate - Located adjacent to Lot G along the 1st Base side of the ballpark.
  • Bullpen Gate - Located off 126th Street (near Roosevelt Ave)
  • Left Field Gate - Located adjacent to Lot B along the 3rd Base side of the Ballpark
  • Stengel Entrance - Located adjacent to Lot B along the 3rd Base side of the Ballpark
  • Seaver Entrance - Located adjacent to Lot D along the 3rd Base side of the Ballpark

Family Restrooms

Fan Assistance Hotline

Guests experiencing an issue not related to the action on the playing field (i.e. broken seats, unruly fans, or hazardous concourse conditions) should alert Ballpark Operations by calling or texting (646) 438-5000.

Fan Assistance Stations

Guests can stop by these four (4) ballpark locations for directions, to store strollers and wheelchairs, or for general assistance. Mets schedules and First Game Certificates are also available.

  • Field Level - Across from the Hyundai Club third base entrance and behind Section 142
  • Excelsior Level – Behind Section 306 at the base of the Coca-Cola Corner ramp
  • Promenade Level – Behind Section 412

First Aid/Medical

The First Response First Aid room at Citi Field is located on the Field Level across from the Hyundai Club third base entrance.

Gate Times and Access

Monday-Friday Games: The Jackie Robinson Rotunda, Hodges Entrance, and ticket windows will open 2 hours prior to each game so that fans may arrive early to watch infield and batting practice. All other gates will open 1 1/2 hours prior to the start of the game.

Saturday & Sunday Games: All gates and ticket windows will open 2 hours prior to each game. Full Season, 41-Game, and 20-Game Plan Holders can enter the ballpark 2 1/2 hours prior to the start of each game via the Jackie Robinson Rotunda. Full Season and 41-Game Plan Holders will have a designated entry point on the first base side of the Jackie Robinson Rotunda. 20-Game Plan Holders will have a designated entry point on the third base side of the Jackie Robinson Rotunda next to the CLEAR member entry.

Opening times may vary for doubleheaders, concerts and special game dates.

Nursing Station

Presented by Northwell Health, a pod is available for nursing mothers on the Empire Suite Level, across from Suite 213. Those that do not have ticketed access to the Porsche Suite Level can obtain a one-day pass from any Fan Assistance station or in the Ticket Services Office located in the Jackie Robinson Rotunda.

Parking

Quiet Areas

Guests needing the use of a quiet area can utilize the Hodges (first base), Seaver (third base), or Stengel (left field) elevator lobbies on the Plaza Level (Level 1). First Aid stations may also be available.

Ramps

The Left Field Ramp is available for all guests and provides access to all levels of Citi Field. It is located in the left field corner behind sections 129,329, and 429.

Seating and Ticketing

Over 800 accessible seat locations are available throughout Citi Field. Advance purchases may be made through all single game sales channels, including Mets.com, the MLB Ballpark App, or by calling the Mets Ticket Office at (718) 507-TIXX. Subject to availability, tickets are sold in advance and day-of-game at all our Box Office ticket locations. All ticket window counters meet the required height of 36” for wheelchair accessibility.

A minimum of one and maximum of three adjacent companion seat(s) may be purchased for each accessible seat purchased. Additional seats, will try to be found in close proximity, up to the advertised ticket limit. The purchase of tickets for accessible seating is restricted to persons who have (or are purchasing tickets for someone who has) a mobility disability or a disability that requires the use of accessible features that are provided in the accessible seating.

Accessible seating is available in the following sections.

  • Sterling Level - Sections 14 and 16-18
  • Field Level – Sections 102, 104, 105, 109 – 114, 116, 119, 121-125, 129-132, 134-136, 140, 142, and 143
  • Excelsior Level – Sections 303-305, 308, 312, 317, 321, 326, 328, 330, 336, and 337
  • Promenade Level – Sections 403, 404, 406-411, 413, 415-417, 419-425, and 428-434
  • Movable Armrest Seating

Citi Field has seating locations throughout the ballpark where one of the armrests can be raised to provide guests additional sitting space. These locations are great for guests that do not require a wheelchair space or companion seat but are looking for a little more room. Seats are located immediately upon entering a section and are aisle seats. These locations can be purchased on Mets.com (click on “More seat details” when selecting seats to verify the seat has a moveable armrest) or by contacting Accessibility Services at (718) 565-4360

Sensory Inclusion

Partnering with Kulture City, Citi Field is striving to make Mets games more inclusive and comfortable for guests with sensory processing needs. The following sensory resources are available at no charge in the Ticket Services Office located in the Jackie Robinson Rotunda for use during games and events.

  • Light Sensitivity Sunglasses
  • Noise Reducing Headphones
  • Sensory Bags
  • Weighted Lap Pads

A valid credit card or acceptable form of picture identification, such as a valid driver's license or non-driver government-issued photo ID card, is required as a deposit. Additionally, Citi Field team members are trained to recognize opportunities to assist with these guests’ enjoyment of the game

Service Animals

Social Story

A social story describing a typical Citi Field game day experience can be found in PDF form at Mets.com/accessibility. Copies can also be requested at the Ticket Services Office located in the Jackie Robinson Rotunda.

Wheelchair Service/ Entry

Wheelchair Storage