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Access Guide for Guests With Disabilities

Accessible Parking

Accessible Seating/Companion Seating

ADA Assistants

Alternative Format Materials

Braille and tactile signs are located throughout the facility.

Assistive Listening Devices

Automated Teller Machines



All permanent concession stands are accessible. A concession staff member will assist with food delivery if they have flexibility to leave concession stand, if not a Guest Services can assist.  

Dietary Restrictions

Guests are allowed to enter with one (1) single serving food item contained in a clear plastic bag per person (pieces of fruit must be sliced) and/or one (1) clear, soft-sided, factory-sealed bottle of unflavored water, 20-ounces in size or smaller per person.

Drop-off/Pick Up Areas

Electrical Outlets


Emergency Evacuation

Should there be an immediate need to evacuate loanDepot park, Guests will be given instructions by the public-address/open-caption systems. Exit instructions will also be posted on high-definition televisions on the concourses.

Guests are encouraged to take the following steps:

  • Be aware of your location in loanDepot park at all times.
  • Identify the two exits located nearest to your seats or your current location in the ballpark.
  • Listen, observe and follow instructions from the public-address/open-caption system, video boards and high-definition televisions throughout the ballpark.
  • Do not panic.
  • Ask for assistance and information from Guest Services, Police, Emergency Medical Services and/or Security Personnel.
  • Remain calm, walk to the exits at a normal pace and proceed to the nearest safe area.
  • Elevators and escalators are NOT operational during an evacuation.
  • Guests with disabilities should evacuate using ramp or wait at an elevator for Security, Emergency Medical Services or other First Responders.

Entry and Carry in Policy

The Marlins' highest priority is to ensure the safety and security of our Guests, and we will take every reasonable step to ensure the safety of everyone entering loanDepot park. The Marlins administer several important security measures in accordance with Major League Baseball security regulations and in conjunction with local, state and federal law enforcement agencies.

Guests and their belongings will be inspected before entering loanDepot park.

The Marlins encourage Guests to arrive at least 90 minutes prior to first pitch to avoid lines and to enjoy pregame activities on the West Plaza. Please follow all signage and directions from security personnel. If you provide tickets to someone who may not be familiar with Marlins Park security policies, please advise your Guests to these measures. loanDepot park entrances usually open 90 minutes prior to the scheduled start of every home game. Please see "Entrances" for further information.

There is no storage area for any prohibited items. Guests arriving by mass transit should take particular care not to bring any prohibited items, as no exceptions will be made.

Guests who are or appear to be intoxicated and/or unmanageable will not be permitted into loanDepot park.

The Marlins reserve the right to change or modify these guidelines.

To ensure the safety and security of our Guests, the Marlins reserve the right to thoroughly inspect all bags, clothing or other articles prior to entry into loanDepot park. The Marlins may prohibit entry to any Guest or require removal of any items at their sole discretion.

In accordance with Major League Baseball security regulations and loanDepot park, the following policies will be enforced at all entrances at Marlins Park:

  • Bags no larger than 16"x16"x8" in size. All bags are subject to inspection; clear bags are preferred.Guests shall be limited to one (1) soft-sided bag (e.g. diaper bag, small purse, fanny pack, backpack, etc.) per person.
  • Bag-size bins will be used at inspection points, and bags and their contents must fit without assistance, modification or adjustment.
  • Briefcases, hard-sided coolers, and open/hard-sided containers are NOT permitted.
  • Any item deemed to be dangerous, inappropriate or disruptive to the safety of loanDepot park Guests/staff/property will be denied entry.

There is no storage area for items or bags at loanDepot park. Guests arriving by mass transit should take particular care not to bring any prohibited items, as no exceptions will be made.

Fan Texting

Guests can use their cell phones to confidentially text questions and concerns to loanDepot park Team Members by texting 305-480-4999. A loanDepot park Team Member will respond accordingly. Text STOP to cancel or HELP for info. Message and data rates may apply.

First Aid

Guest Services

Noise Cancelling Headphones

Guest may check out Noise Cancelling Headphones in our Guest Services Centers located on the Promenade Level at Section 15 and the Vista Level at Section 318. Guests must present a state issued photo I.D. or driver's license as a security deposit for use of such devices.

Public Transportation

When coming to loanDepot park using mass transit, there are a number of options available to our Guests:

Special Transportation Service (STS): Miami-Dade Paratransit Operations has designated the East side of NW 16th Avenue, on Felo Ramirez Drive (NW 6th Street) as the drop-off and pick-up point for Guests visiting loanDepot park.

Bus: Miami-Dade Transit offers bus transportation to and from loanDepot park.

  • #6 Bus / Stop - W Flagler Street and NW 22nd Avenue
  • #7 Bus / Stop - Orange Bowl Way (NW 14th Avenue) and NW 7th Street
  • #11 Bus / Stop - NW 15th Avenue and West Flagler Street
  • #12 Bus / Stop - NW 12th Avenue and NW 3rd Street
  • #17 Bus / Stop - NW 17th Avenue and NW 3rd Street
  • #21 Bus / Stop - NW 22nd Avenue and W Flagler Street
  • #51 Bus / Stop - NW 27th Avenue and W Flagler Street

Train: Both the Tri Rail and Metrorail Systems are available to Guests attending events at loanDepot park. The closest train stations to the Ballpark are the Civic Center Station located at 1501 NW 12th Avenue and Culmer Station, which is located at 701 NW 11th Street.

Trolley: The City of Miami's Trolley to loanDepot park has a convenient pick up location, outside the Civic Center Train Station and drops off and picks up passengers at loanDepot park on the corner of Orange Bowl Way (NW 14th Avenue) and Felo Ramirez Drive (NW 6th Street).

Please visit the for further information when using mass transit to visit loanDepot park.

Quiet Room

Guests who require a quiet room are recommended to use our First Aid room.


There are two (2) vertical circulation ramps at loanDepot park, which can be used to travel from level to level or to exit loanDepot park. The base of the North Ramp is located at the 3rd Base Entrance and winds up to Section 17 of the Promenade Level. The 1st Base Helix Ramp begins at the 1st Base Entrance and winds up to the Promenade (Section 6), Legends (Section 204) and Vista (Section 305) Levels.

Restrooms/All-Gender Restrooms

Service Animals

Stadium Seating Chart

For more detailed information, visit the loanDepot park Seating Map.


If a Guest that utilizes a wheelchair will be attending a game in a private suite, we will remove an exterior chair to allow that guest access to view the game from the balcony of the suite. Guests must request the suite seat removal through their Sales rep one (1) week prior to game.


Ticket Information

Water Fountains

Wheelchair Services